International Shipping Policy

International Shipping Policy – XENXO

At XENXO, we are committed to providing a smooth and reliable shopping experience for customers worldwide. We carefully process and ship every order to ensure safe and timely delivery.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on Sundays and public holidays.

International Shipping & Delivery Timeline

We provide worldwide international shipping.

Estimated delivery time:

🌍 International Orders: 7–15 business days
(depending on destination country, customs clearance, and courier availability)

Delivery timelines may vary due to location, customs procedures, holidays, or unexpected courier delays.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before completing your order.

Order Tracking

Once your order is shipped, tracking details will be shared through email or SMS.

Tracking information may take 24–48 hours to update after shipment.

Customs & Import Duties

For international orders, customs fees, taxes, or import duties (if applicable) may be charged according to your country’s regulations.

Customers are responsible for any applicable customs charges.

Delays

Sometimes delivery delays may occur due to:

✓ Customs clearance
✓ Weather conditions
✓ Courier service delays
✓ International shipping restrictions

We always work with our shipping partners to deliver your order as quickly as possible.

Cancellation Policy

Customers can request order cancellation within 24 hours of placing the order.

Once an order has been processed or shipped, it cannot be cancelled.

If your cancellation request is approved, the refund will be processed to your original payment method within 7 business days.

Incorrect Shipping Address

Please ensure your shipping address and contact details are correct before placing an order.

XENXO is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

For any shipping or cancellation-related questions, please contact us:

📧 Email: support@xenxo.store

Thank you for choosing XENXO. We appreciate your trust and look forward to serving customers worldwide.